We are committed to providing a safe and reliable moving experience for all our customers, and these terms and conditions outline the agreement between you and our company.
The quoted rates are believed to be in accordance with the rates prescribed by the California Public Utilities Commission as published in its Maximum Rate Tariff 4 and are to be applied to the number of hot providing service, to the actual weight or to the actual number of other units of measurement, subject to the designated minimum provisions, unless in conflict with the rates and regulation of that tariff. Copies of the tang are open for public inspection at the Commission's offices in San Francisco and Los Angeles and at the offices of the carrier at whose address is shown on reverse side. Additionally. The carrier may provide an electronic version of the document at a customer's request. Unless it is specifically and clearly indicated in the Agreement for Service, the NOT TO EXCEED PRICE does not include charges for any accessorial services which may be requested and provided or for which rates are provided in Maximum Rate Tariff 4. That means (hat unless it is specifically and clearly stated, the NOT TO EXCEED PRICE does not include charges for services including but not limited to appliance servicing, disassembly or reassembly of articles, flight or long carry charges, rigging, hoisting, lowering or elevator charges, shuttle charges, light and bulky article charges, split pick-up and/or delivery charges, storage-in-transit or storage-in transit transportation charges from storage to point of destination, or charges resulting from a failure of shipper to accept delivery as arranged.
Unless a visual inspection has been performed by the carrier ahead of time and proper measurements have been recorded by a professional estimator (e.g. number, size, properties, and other characteristics of Items being moved, description of items that may require special handling or extra packing/wrapping, walking distance from truck parking/loading area to the entrance of shippers origin, notes about narrow walkways sharp or light turns, and other relevant criteria that may affect the duration of the project), a not-to-exceed price will be set by a representative (crew foreman) of The Rock Movers, Inc. upon the first in-person contact with the shipper (i.e. on the day of the move, right before the moving process starts). Remember that any approximate numbers provided over the phone by salespeople or over the automatic online booking system at www.therockmoversusa.com are merely a ballpark rough range of time based on historical average statistics. There is no way to precisely predict the duration of a move without having a professional estimator thoroughly inspect the shipper's origin and collect very thorough information about the shipper’s destination. On the day of your move, right before the moving process starts, the foreman of your crew will thoroughly examine you residence and items-being moved and will provide a not-to-exceed price based on the recorded information and/or Information provided by the shipper and believed to be accurate at the time of recording. The thorough examination and the walk-through process typically may take between 15 and 30 minutes, however time may vary significantly depending on the size of your residence. The not-to-exceed amount is set based on the foreman's expertise and usually is about 1 to 4 hours higher than the anticipated duration of the move. The 1 to 4 hours is a 'cushion" to protect The Rock Movers, Inc. from losses and unprofitable moves. Usually, smaller moves (e.g. 1-bedroom to 3-bedroom residence that do not involve stairs, long walking distance, or items requiring special handling) are straightforward and the foreman would provide a not-to-exceed price about 1 hour higher than what the move is planned to take. However, the more additional criteria are added (e.g. extra stops, unknown parking situations at the shipper's destination, elevators where it is impossible to predict the speed and time of each trip on an elevator, and other criteria which may uniquely affect your move specifically) the larger the "cushion" will be. For example, if the shipper has a 2-bedroom 2-story condo, an additional stop where an unknown amount of items will need to be picked up, a first-come-first-serve type of parking at the destination, and a 1-bedroom 3° floor apartment at the destination, and the move is happening during the rush hour, the foreman is likely to set the not-lo-exceed price about 4 hours higher than the anticipated duration of the move in order to account for unforeseen events or difficulties. In case the shipper does not agree with the not-to exceed price set by the carrier, the shipper has the right to refuse the services of the carrier at no charge to the shipper.
The carrier will collect and record details for shipper's move before providing the not to exceed price. It in the process of the move certain details change or additional services become necessary or desired by the shipper, the shipper may be asked to complete a CHANGE OF OPRDER form which will set a new no-to-exceed price in accordance with the additional services requested or required to complete the project. The misjudged criteria that may affect the duration of your move and thus may require a change of order with a new no-to-exceed price includes but is not limited to the following: size of the residence (number of rooms and square footage), amount of staircases (indoor stairs in homes also may make a difference), walking distance from truck parking/loading zone to the entrance to your residence, storage, or office, specifics of items being moved (number of items, size, shape, durability, complex composition that requires lengthy disassembly and reassembly, etc.) and the way items require to be handled (extra protection required, hoisting, stair-climbing dolly is required, lifting system is required, etc.), extra heavy or extra fragile items (e.g. pianos, pool tables, all-glass china cabinets, etc.), tight walkways, sharp turns, elevators in general, small elevators, situations where crew has to wait caused by the shipper or shipper's circumstances (landlord did not provide keys to new residence on time, special insurance needs to be provided for building and was not requested in advance; parking arrangements were not made, etc.), unusual traffic, and others. Any changes in rate, purchases of accessories or additional services that do not affect the not-to-exceed price may be added in the "CHARGES SUMMARY AND BILL EXPLANATION" section without completing the change of order form.
The Rock Movers, Inc. is not responsible for:
1. Any damage to Ikea furniture other than those caused specifically by dropping an item. Ikea furniture is not designed to be moved and once assembled must remain stationary as the materials used in manufacturing Ikea furniture are too weak to withstand movement.
2. Damages to any furniture that had content inside. The Rock Movers is not responsible for the content left inside of the furniture being moved either.
3. Damages to items that were packed or wrapped by the shipper include but not limited to the content of the boxes that were not packed by The Rock Movers, Inc.4. A piano becoming out of tune or a pool table becoming unevenly calibrated after a move. These and similar items will always require tuning and calibration by professionals after any move.5. Damages to items after loading/unloading a truck, a POD a container, or another movable enclosure that does not belong to The Rock Movers, Inc.6. Damages to items that came out of a storage unit that was not originally loaded by The Rock Movers, Inc.
7. Damages to a wall and/or item while moving process, if the item is heavy or oversized or the shipper's residence, storage, or office has very narrow walkways or staircases for that item to fit in a not working TV, if TV was not turned on before moving and has no physical damages. Sometimes the TV can stop working after being moved, because of truck shaking on the road (common for older flat screen TVs). Same policy applies to any electronics and appliances
8. Jewelry, cash, watches, bank papers and other valuable items, all these items need to be moved by a customer or should be put away during the moving process damages to any potted plants.
9. Any losses by shipper caused by missed or rescheduled appointments with other companies as well as any fines or lost deposits caused by late move out. We strongly recommend not scheduling any appointments on the same day or even the following day when your move is scheduled. We also strongly recommend not scheduling your move on the last day of your lease. Remember that many things may not go as planned - always allow extra time for your move to be completed.
The time is billed to the customer from the moment the carrier's truck is parked outside of the shipper's address and the engine is shut down. It is important to understand that the time it takes the crew to walk from the truck to the customer's front door carrying along some materials and supplies is part of the moving process. The billable time ends after all household goods have been unloaded, all company materials and supplies have been removed from the shipper’s destination and have been neatly organized back on the company's truck (e.g. blankets have been folded on the truck, moving related debris have been places into a nearby dumpster, etc.). A typical move may include the following steps and the time for each step is billable (see timeline ruler on the front side of this agreement): 1. walking for the first time from the truck to the shipper’s front door in order to greet the customer and bring the first tew pieces of equipment and supplies (in larger apartment complexes this may take up to 15 minutes) 2. filling out paperwork; 3. packing; 4. loading; 5. driving; 6. unloading; 7. unpacking; 8. examining Belongings for Damages; 9. Removing moving related debris and organizing company supplies in the company truck (for larger moves this may take up to an hour).
1) LABILITY OF THE COMPANY, CARRIER, OR WAREHOUSEMAN IN POSSESSION (HEREINAFTER REFERRED TO AS THE "carrier") A. PERILS ASSUMED - The carrier assumes obligation against direct physical damage or loss to the property to be moved, packed, stored, shipped, forwarded, or otherwise handled from any external cause except as hereinafter excluded.B. The carrier shall be liable only for its failure to use ordinary care and then only in the amount of customer's declared valuation of the goods. The burden of proving negligence or failure to use the care required by law shall be upon the customer.C.VALUATION(1) The terms "Declared Valuation," *Agreed Value', "Released Valuation" as used in various Tariffs, Laws and Regulations are intended to have the same meaning and are used herein for the purpose of fixing the limit , under all conditions, of the amount that the carrier's lability, for money damages, as rates and charges are based upon such declared and agreed value.(2) The carrier shall not be liable for more than the lesser of the following amounts:(a) The actual cash value of the goods at the time of loss, allowing for depreciation and/or obsolescence or (b) The maximum limit of obligation stated on the bill of lading and/or storage receipt. (c) The actual costs to repair the damaged goods.D. All applicable terms and conditions herein shall apply to property of customers, hereafter added to storage, and also when the property is ordered out of storage or is ordered shipped or moved.2) CARRIER ABILITY FOR LOSS OR DAMAGE TO HOUSEHOLD GOODS IS LIMITED As FOLLOWS AND IS REQUIRED BY ORDER OF THE CALIFORNIA PUBLIC UTILITIES COMMISSION UNDER ITS GENERAL ORDER NO. 136 SERIES: The liability of the carrier shall be limited by the following exclusions: A. No, liability shall be provided for the condition or flavor of perishable, articles. B. No liability shall be provided on the following items, unless the iter is specifically listed on the shipping document by description and value: bills of exchange, bonds, bullion, precious metals, currency, deeds, documents, evidence of debt, credit cards, firearms (see Note 1); money, gems, jewelry. watches, precious stones, pearls, gold, silver, or platinum articles (see Note 2), stock certificates, securities, stamp collections, stamps (postage, revenue, or trading), or letters or packets of letters. NOTE 1. Liability shall be provided for firearms legally acceptable under the Federal Gun Control Act of 1968, provided that shipper furnishes to the carrier the caliber, make, and serial number of such firearms and that such firearms are packed by carrier at shipper's expense at charges not more than those shown in Maximum Rate Tariff 4. NOTE 2. Includes gold, silver and platinum household articles such as silverware, coffee-service sets, trays, candlesticks, and dishes.C. No liability shall be provided for loss or damage to articles of extraordinary value except under circumstances where each such article is specifically listed on the carrier's shipping document or inventory of the shipment and specifically designated as an article of extraordinary value and by listing the value thereof, and carrier is afforded the opportunity prior to pickup of the shipment to pack and otherwise provide adequate protection for such article (at carrier's published charges) if the packing by shipper is determined by carrier to be inadequate protection for such article. As used herein, the term "articles of extraordinary valve refers to those articles tendered to a carrier for transportation which because of uniqueness or rarity have a value substantially in excess of the cost of newly manufactured items of substantially the same type and quality apart from such uniqueness or rarity, such as, but not limited to, musical instruments of rare quality or historical significance; original manuscripts, first editions or autograph copies of books, antique furniture, heirlooms, paintings, sculptures, and other works of art; and hobby collections and exhibits. D. No liability shall be provided for loss or damage caused by or resulting from:(1) An act, omission, or order of shipper, including damage or breakage resulting from improper packing by shipper.(2)Insects, moths, vermin, ordinary wear and tear, or gradual deterioration.(3)Defect or inherent vice of the article, including susceptibility to damage because of atmospheric conditions such as temperature and humidity or change therein.(4)(1) Hostile or war-like action in time of peace or war, Including action in hindering, combating, or defending against an actual impending or expected attack. (A) by any government or sovereign power, or by any authority maintaining or using military, naval, or air forces; or (B) by military, naval or air forces; or (C) An agent of such government power, authority, or forces; (I) Any weapon of war employing atomic fission or radioactive force whether in time of peace or war; E. No liability shall be provided for the mechanical or electrical derangements of plans, radios, phonographs, clocks, refrigerator, television sets, automatic washers, or other instruments or appliances unless evidenced by external damage ta such equipment, or unless said articles or appliances are serviced as provided in subparagraph (1) below. The carrier reserves the right to inspect these articles or appliances to determine whether they are in good working order before accepting them for shipment. Carrier assumes no liability whatsoever for returning, refocusing, or other adjustments of television set unless such services were made necessary due to carrier's negligence.(1) Upon request of shipper, owner, or consignee of the goods, carrier will, subject to subparagraph (2) below, service and un service such articles as stoves, automatic washers and dryers at origin and destination. Such servicing and un servicing does not include removal or installation of articles secured to the premises or plumbing, electrical, or carpentry services necessary to disconnect, remove, connect, and install such articles and appliances. (2) If carrier does not possess the qualified personnel to property service and un service such articles or appliances, carrier, upon request of shipper or consignee or as agent for them, shall engage third persons to perform the servicing and un servicing. When third persons are engaged by the carrier to perform any service, the carrier will not assume responsibility for their activities or conduct, amount of their charges; nor for the quality or quantity of service furnished.(3) Except in instances where prior credit has been arraigned, all charges of the third persons must be paid directly by the shipper to said third person.F. No liability shall be provided by virtue of any loss or damage caused as a result of any strike, lockout, labor disturbance, riot, civil commotion, or any person or person's taking part in any such occurrence or disorder.G. No liability shall be provided for any loss or damage arising out of the breakage of chine, glassware, bric-a-brac, or similar articles of a brittle or fragile nature unless packed by the carrier’s employees or unless such breakage results from either the negligence of the carrier or from fire, lighting, theft, malicious damage, or by collision or overtiming to the conveyance.
H. Liability of carrier and insurance company for loss or damage shall be subject to compliance by the shipper with applicable provisions of Item 92 of Maximum Rate Tariff 4 (Claims for Loss or Damage),
3) OWNERSHIP OF GOODS. The customer, shipper, depositor, or agent hereinafter referred to as a customer, represents and warrants that he/she is lawfully possessed of the said property and/or has the authority to authorize the transportation and/or storage of said property in accordance with the terms hereof, customer agrees to indemnify and save harmless the career in the event it is made a party to any litigation by reason of having said property, or any portion thereof transported and/or stored, and to pay cost of court and attorney's fees incurred in connection therewith. The carrier's lien shall secure all such costs and expenses in addition to its transportation and/or storage charges.
4) Building-Fire-Watchman. The carrier does not represent or warrant that is buildings are fireproof or that the contents of said buildings including the said property, cannot be destroyed by fire. The carrier shall not be required to maintain a watchman, and its failure to do so shall not constitute negligence.
5) TERMS OF PAYMENT- Invoices and/or statements for transportation, first month's storage, advances and other charges are due and payable upon completion of such transportation or receipt for storage Thereafter storage bills are payable monthly in advance. A labor charge will be made for placing the property in storage and removing for delivery or access. Payments must be by cash or card
6) GENERAL LIEN FOR CHARGES - The carrier shall have a general lien upon any and all property now or hereafter delivered to or deposited with the carrier by the Customer or the legal possessor of such property for all charges for transportation, storage, preservation of the property, and the performance of other services; also for all lawful claims for money advanced, interest, insurance, labor, weighing, coopering, wrapping and other charges in relation to such property or any part thereof; also for all charges and expenses for notice and advertisement of sale and for sale of the property where there has been a default in satisfying the carrier's lien; also for all costs incurred and allowed to be recovered as reasonable expenses under provisions of the California Commercial Code or Civil Code in collecting said charges or enforcing its lien or defending itself in the event that it is made a party to any litigation concerning said property. In the event of sale under this paragraph the carrier may retain out of the proceeds thereof an amount sufficient to pay all unpaid charges, plus interest thereon at the legal rate per month charged monthly will be made together with costs incurred in possession and foreclosure, including attorney's fees.
7) NOTICE AND PROOF OF LOSS OR DAMAGE. The Customer shall as soon as practical, report to the carrier, or its agent, any loss and damage which may become a claim under this agreement and shall also file with the Carrier or its agent within nine (9) months from date of loss, sworn proof of loss in accordance with Item 92 of the governing Maximum Rate Tariff
8) ADDITIONAL CONDITIONS - If credit is extended by the carrier by agreeing to bill the employer or other party, and if any or all of the charges are not paid. The owner of the goods and/or beneficiary of the services acknowledges that he/she remains primarily liable for payment.
